We want to help you find the perfect fit for your child. Thus, we offer a 30 day return policy on unused, unadjusted frames purchased directly from our Canadian website. Shipping fees are non-refundable, and you are responsible for shipping fees to return the product. Order your frame from our website and try it out on your child. Please make sure you are happy with your purchase before adjusting the frames. We do not accept returns on adjusted frames. If you don’t like it, then email us at firstname.lastname@example.org. We will send you information on how to return it to us. We may request your receipt of purchase. The frames must be in new, saleable condition. Please make sure all accessory parts and packaging are included as well with your return.
TOMATO GLASSES CANADA ships within Canada only. Shipping across Canada may take up to 10-15 business days* depending on your address. (*COVID update: Please note that we are facing longer than normal shipment times due to COVID.) If a frame is on back order, then it may take up to 4 weeks. Please always confirm that your address is correct in order to avoid delays. Shipments may take longer over the holidays or statutory long weekends. In events of extreme weather, shipments may be delayed.